Our multinational group of flexible professionals in East Africa is devoted to offering exceptional service and sustainable Electricity options.
Electricity Solutions Company Samanga offers extensive photo voltaic solutions to purchasers in Uganda and Kenya, including almost everything from photo voltaic panels to inverters. Now we have set up a solid customer base that spans federal government organizations, personal enterprises, and normal consumers.
This major view is where by most brokers will devote their time and it can be thoroughly configured; crucial details like thanks dates as well as requestor could be revealed in the primary view, conserving you from needing to click on Each and every incident when triaging.
When end users are signed on, they may be assigned various roles and teams depending upon what they should do and what entry stage is required. The controls supplied by Samanage include the opportunity to configure buyers to become 100% read-only or to obtain comprehensive administrative entry.
By having an IT Provider Catalog, you'll be able to define and publish which help services are obtainable with your on-line web page, very like a browsing cart of organization providers. The catalog also serves to be a, for deficiency of a much better term, firewall versus nuisance requests.
Samanage is usually a highly regarded ITIL-ready IT assistance desk and asset management Answer which might be deployed through cloud. It claims to streamline your IT assistance workflows and provides you full visibility of IT belongings from obtain to depreciation. During this in depth Samanage evaluate, we’ll evaluate all the important areas of the application and we’ll talk about The weather that really are entitled to awareness.
Your IT guidance can also document ideal tactics and common troubles and cull them into FAQs In the Samanage’s Knowledge Base. This by itself can reduce resolution workload so IT assistance can deal with solving much more sophisticated challenges.
This provides businesses Considerably agility to scale their aid infrastructure as business expands or contracts. The vendor offers a quotation based upon the volume of support agents and asset devices. Regardless of whether you might have five or five website hundred brokers, your pricing approach is usually tailored to match your IT operational scale.
A fast fix for This can be to dump the mundane tiny responsibilities from IT assist and produce a self-company portal. Most helpdesk answers offer you this aspect, Samanage integrated. But not all are ITIL-Licensed, so that they lack entire assistance catalog abilities that Samanage attributes.
“We've got loads of laptops being used by sales on area so aquiring a stable cloud asset tracker aids”. A different system director also mentioned that Samanage can help him to arrange and plan updates and routine maintenance even whilst he focuses on technique development.
We provide Specialist conclude to finish solutions which involve; consulting, system and software package layout, technique integration, provide & set up of computer software & hardware, provision of help & upkeep and commissioning. about us
The Dashboard presents fast insights on all IT-related incidents across your business. Values are presented in graphs, metrics, and vital effectiveness indicators (KPI) to help managers and executives get the large photo without scouring by way of facts piles.
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Getting rid of the chaos of multiple Alternative demands, Samanage buyers can confidently and easily evaluate incidents, initiatives, and property in a single position.”